This course will give you confidence undertaking information gathering interviews. It is particularly useful for performing role evaluations, staff resource audits and role analysis interviews with apprehensive or reluctant staff.
Course outline
- Adapting the interview approach according to interviewee reactions
- Handling the communication process confidently
- Communicating simply, effectively and build and maintain rapport
- Techniques to elicit quality information easily
- Planning and structuring interviews according to the information gathered
- Phrasing questions to gather clear, factual and relevant information
- Adapting the interview approach according to interviewee reactions
Duration Typically 1 day
Dates On demand
Tailor to your needs This course is particularly suited to being tailored for your organisation and held at a venue of your choice